{"id":59126,"date":"2020-03-26T22:03:43","date_gmt":"2020-03-26T21:03:43","guid":{"rendered":"https:\/\/www.agenziauniverso.it\/?page_id=59126"},"modified":"2026-03-29T22:52:29","modified_gmt":"2026-03-29T20:52:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.agenziauniverso.it\/cs\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][g5plus_space desktop=”90″ tablet=”70″ tablet_portrait=”60″ mobile_landscape=”50″ mobile=”40″][vc_toggle title=”Jak si mohu rezervovat dovolenou?” el_id=”1480586291680-d560f90e-5d07″]Svou dovolenou si m\u016f\u017eete rezervovat n\u00e1sleduj\u00edc\u00edmi zp\u016fsoby:<\/strong>
\n\u2022 P\u0159\u00edmo online zasl\u00e1n\u00edm \u017e\u00e1dosti prost\u0159ednictv\u00edm na\u0161eho port\u00e1lu www.agenziauniverso.it
\n\u2022 Kontaktov\u00e1n\u00ed na\u0161\u00ed kancel\u00e1\u0159e (+39) 0421 66266
\n\u2022 P\u0159\u00edmo v na\u0161\u00ed agentu\u0159e se s\u00eddlem v Eraclea Mare (Ve) p\u0159es Marinella n.41
\nGps. <\/strong>
\nZem\u011bpisn\u00e1 \u0161\u00ed\u0159ka N45 \u00b0 32’52,86″
\nZem\u011bpisn\u00e1 d\u00e9lka E12 \u00b0 45’43,799″[\/vc_toggle][vc_toggle title=”Jak mohu zkontrolovat dostupnost struktur na webu Agenziauniverso.it?” el_id=”1480586340770-ea33837a-a0d3″]Dostupnost na\u0161ich za\u0159\u00edzen\u00ed v Eraclea Mare a Duna Verde lze zkontrolovat p\u0159\u00edmo na na\u0161\u00ed domovsk\u00e9 str\u00e1nce www.agenziauniverso.it pomoc\u00ed vyhled\u00e1vac\u00ed li\u0161ty “vyhledej ubytov\u00e0n\u00ec” zad\u00e1n\u00edm n\u00e1zvu po\u017eadovan\u00e9 struktury nebo “vyhledat podle p\u0159\u00edjezdu\/odjezdu”.[\/vc_toggle][vc_toggle title=”Jak uvid\u00edm polohu struktury na webu?” el_id=”1480586340050-768e6bda-0cfd”]Na ka\u017ed\u00e9 str\u00e1nce webu se strukturou je mapa s um\u00edst\u011bn\u00ecm ubytov\u00e0n\u00ec.[\/vc_toggle][vc_toggle title=”Existuj\u00ed dohody s konkr\u00e9tn\u00edmi spole\u010dnostmi?” el_id=”1480586339836-4b09570c-c006″]Pro na\u0161e z\u00e1kazn\u00edky existuj\u00ed obchodn\u00ed dohody s provozovateli prov\u00e1d\u011bj\u00edc\u00edmi \u010dinnosti dopl\u0148uj\u00edc\u00ed ubytov\u00e1n\u00ed: stravov\u00e1n\u00ed; pl\u00e0zova slu\u017eba (pron\u00e1jem slune\u010dn\u00edk\u016f a leh\u00e0tek; p\u016fj\u010dovna kol; ambulantn\u00ed zdravotn\u00ed p\u00e9\u010de ,turistick\u00e9 l\u00e9ka\u0159stv\u00ed.[\/vc_toggle][vc_toggle title=”Jak zjist\u00edm, zda existuj\u00ed byty p\u0159\u00edstupn\u00e9 pro osoby se zdravotn\u00edm posti\u017een\u00edm?” el_id=”1480586339607-fd7bd5f2-b6f0″]V popisu bytu najdete symbol ozna\u010duj\u00edc\u00ed, \u017ee vstup do spole\u010dn\u00fdch \u010d\u00e1st\u00ed budov a v\u00fdtah\u016f je vhodn\u00fd pro voz\u00ed\u010dk\u00e1\u0159e; Zveme v\u00e1s, abyste n\u00e1s kontaktovali p\u0159\u00edmo pro v\u00edce informac\u00ed o nejvhodn\u011bj\u0161\u00edm ubytov\u00e1n\u00ed pro osoby se zdravotn\u00edm posti\u017een\u00edm.[\/vc_toggle][vc_toggle title=”Existuje minim\u00e1ln\u00ed po\u010det noc\u00ed na pobyt?” el_id=”1480586339275-1108abdb-eb77″]Minim\u00e1ln\u00ed d\u00e9lka pobytu je obvykle v m\u011bs\u00edc\u00edch \u010derven, \u010dervenec a srpen t\u00fddenn\u00ed s p\u0159\u00edjezdem a odjezdem v sobotu, v mimosez\u00f3n\u011b (modr\u00e1 obdob\u00ed) je minim\u00e1ln\u00ed pobyt 3 noci s bezplatn\u00fdm p\u0159\u00edjezdem a odjezdem.
\nWebov\u00e9 str\u00e1nky www.agenziauniverso.it jsou neust\u00e1le aktualizov\u00e1ny, aby upozornily na prob\u00edhaj\u00edc\u00ed zm\u011bny.[\/vc_toggle][vc_toggle title=”Je mo\u017en\u00e9 zarezervovat v\u011bt\u0161\u00ed po\u010det cestuj\u00edc\u00edch, ne\u017e kolik je uvedeno v popisu ubytov\u00e1n\u00ed?” el_id=”1480586338602-33068ae8-bb4b”]Je zak\u00e1z\u00e1no ubytovat v\u00edce lid\u00ed, ne\u017e je povoleno po\u010dtem l\u016f\u017eek uveden\u00fdch v n\u00e1vrhu smlouvy; v tomto ohledu jsou d\u011bti pova\u017eov\u00e1ny za dosp\u011bl\u00e9.[\/vc_toggle][vc_toggle title=”Lze rezervovat dlouhodob\u00e9 pobyty?” el_id=”1480586498861-39e5a329-37e9″]Ano, a dost\u00e1v\u00e1m slevy na z\u00e1klad\u011b d\u00e9lky pobytu. Je mo\u017en\u00e9 rezervovat pobyty 3 a v\u00edce t\u00fddn\u016f s vyu\u017eit\u00edm nab\u00eddky “3 za 2″ v mimosez\u00f3n\u011b, zat\u00edmco v m\u011bs\u00edc\u00edch \u010derven \u010dervenec, srpen nebo po celou sez\u00f3nu je lep\u0161\u00ed kontaktovat n\u00e1s pro v\u00edce informac\u00ed.[\/vc_toggle][vc_toggle title=”Co zahrnuje cena?”]T\u00fddenn\u00ed cena zahrnuje: n\u00e1klady na elekt\u0159inu, teplou a studenou vodu, plyn, po\u010d\u00e1te\u010dn\u00ed uklid[\/vc_toggle][vc_toggle title=”Co cena nezahrnuje?”]Cena nezahrnuje: klimatizace \/ topen\u00ed (je-li k dispozici), pl\u00e1\u017eov\u00fd servis, povle\u010den\u00ed, turistick\u00e1 da\u0148.[\/vc_toggle][vc_toggle title=”Kolik je turistick\u00e1 da\u0148?”]Pou\u017eit\u00e1 da\u0148 se li\u0161\u00ed v z\u00e1vislosti na obci a je stanovena na osobu a noc. V sou\u010dasn\u00e9 dob\u011b plat\u00ed turistick\u00e1 da\u0148 v obci Eraclea pro hosty pob\u00fdvaj\u00edc\u00ed v na\u0161ich ubytovac\u00edch za\u0159\u00edzen\u00edch 1 EUR na osobu a den a plat\u00ed se celoro\u010dn\u011b a mus\u00ed ji platit v\u0161ichni, kte\u0159\u00ed maj\u00ed v\u00edce ne\u017e 6 let v\u011bku Platba je po\u017eadov\u00e1na po zaplacen\u00ed doplatku p\u0159i p\u0159\u00edjezdu do kancel\u00e1\u0159e p\u0159ed p\u0159ed\u00e1n\u00edm kl\u00ed\u010d\u016f.[\/vc_toggle][vc_toggle title=”Je v cene zahrnut konecny uklid?”]Ne, kone\u010dny uklid neni zahrnut v cene. Byt mus\u00ed b\u00fdt ponech\u00e1n voln\u00fd, uklizen\u00fd a \u010dist\u00fd. I kdy\u017e si z\u00e1kazn\u00edk vy\u017e\u00e1dal a zaplatil za z\u00e1v\u011bre\u010dn\u00fd \u00faklid, je povinen vr\u00e1tit byt bez zbytk\u016f a odpadu, \u010dist\u00e9 toalety, dokonale \u010dist\u00e9 n\u00e1dob\u00ed a hrnce a um\u00edstit do p\u0159\u00edslu\u0161n\u00fdch sk\u0159\u00edn\u00ed. Pokud bude v den odjezdu po prohl\u00eddce byt \u0161pinav\u00fd a neuklizen\u00fd, budou n\u00e1klady na \u00faklid \u00fa\u010dtov\u00e1ny podle cen\u00edku zv\u00fd\u0161en\u00e9ho o 100%. V p\u0159\u00edpad\u011b, \u017ee se zjist\u00ed hrnce, n\u00e1dob\u00ed nebo popelnice, nejsou dokonale \u010dist\u00e9, bude \u00fa\u010dtov\u00e1na \u010d\u00e1stka 50,00 Euro pouze za jejich \u010di\u0161t\u011bn\u00ed. Pokud jsou v bytech a \/ nebo v zahrad\u00e1ch, kde byla um\u00edst\u011bna zv\u00ed\u0159ata, nalezeny vlasy, vykali, d\u00edry, bude z tohoto d\u016fvodu \u00fa\u010dtov\u00e1na pouze 100,00 EUR.[\/vc_toggle][vc_toggle title=”Je \u010d\u00edslo bytu nebo jeho orientace zaru\u010dena?”]Ano, ka\u017ed\u00e1 \u017e\u00e1dost z\u00e1kazn\u00edka bude br\u00e1na v \u00favahu[\/vc_toggle][vc_toggle title=”Jsou dom\u00e1c\u00ed zv\u00ed\u0159ata povolena?”]Mal\u00e1 dom\u00e1c\u00ed zv\u00ed\u0159ata jsou p\u0159ij\u00edm\u00e1na pouze se souhlasem agentury a zaplacen\u00edm p\u0159\u00edplatku 30,00 EUR t\u00fddn\u011b za ka\u017ed\u00e9 zv\u00ed\u0159e.[\/vc_toggle][vc_toggle title=”Kolik parkovac\u00edch m\u00edst m\u00e1m a jak\u00e9 jsou velk\u00e9?”]Ka\u017ed\u00fd byt m\u00e1 pouze jedno parkovac\u00ed m\u00edsto a mus\u00ed b\u00fdt zaparkov\u00e1no v\u00fdhradn\u011b na p\u0159id\u011blen\u00e9m m\u00edst\u011b, parkovac\u00ed rozm\u011bry jsou standardn\u00ed a mo\u017enost parkov\u00e1n\u00ed ter\u00e9nn\u00edch vozidel, dod\u00e1vkov\u00fdch vozidel nebo automobil\u016f nestandardn\u00edch v\u00fd\u0161ek a rozm\u011br\u016f nen\u00ed zaru\u010dena.[\/vc_toggle][vc_toggle title=”Vyhr\u00e1l jsem voln\u00fd pobyt, co m\u00e1m d\u011blat?”]Je nutn\u00e9 kontaktovat agenturu, zaslat origin\u00e1l poukazu; nen\u00ed mo\u017en\u00e9 zm\u011bnit datum bezplatn\u00e9ho pobytu ani jej prodlou\u017eit o dal\u0161\u00ed rok. Byt je p\u0159id\u011blen agenturou.[\/vc_toggle][vc_toggle title=”Je vy\u017eadov\u00e1na z\u00e0loha na pobyt?”]K z\u00e1v\u011bre\u010dn\u00e9mu potvrzen\u00ed rezervace je t\u0159eba slo\u017eit z\u00e1lohu ve v\u00fd\u0161i 30% z n\u00e1jemn\u00e9ho.[\/vc_toggle][vc_toggle title=”Do kdy mus\u00edm zaplatit z\u00e1lohu?”]Z\u00e0loha mus\u00ed b\u00fdt zaplacena nejpozd\u011bji do 15 dn\u016f ode dne, kdy byl pobyt zarezervovan pro po\u017eadovan\u00e9 obdob\u00ed.[\/vc_toggle][vc_toggle title=”Jak\u00e9 zp\u016fsoby platby jsou mo\u017en\u00e9?”]Platba m\u016f\u017ee b\u00fdt provedena kreditn\u00ed kartou Visa, Mastercard, Bancomat nebo \u0161ekem (na m\u00edst\u011b) nebo bankovn\u00edm p\u0159evodem, v p\u0159\u00edpad\u011b bankovn\u00edch p\u0159evod\u016f je t\u0159eba uv\u00e9st d\u016fvod platby \u010d\u00edsla n\u00e1vrhu smlouvy.[\/vc_toggle][vc_toggle title=”Kde najdu bankovn\u00ed \u00fadaje?”]Bankovn\u00ed \u00fadaje jsou uvedeny v n\u00e1vrhu pobytov\u00e8 smlouvy, kter\u00fd je zasl\u00e1n e- mail nebo po\u0161tou.[\/vc_toggle][vc_toggle title=”Ztrat\u00edm sv\u016fj vklad, pokud zru\u0161\u00edm rezervaci?”]Z\u00e1kazn\u00edk se zavazuje neprodlen\u011b informovat agenturu o nemo\u017enosti vyu\u017e\u00edt dovolenou a n\u00e1sledn\u00e9m zru\u0161en\u00ed rezervace; je-li storno provedeno nejm\u00e9n\u011b 5 t\u00fddn\u016f od data za\u010d\u00e1tku pobytu, obdr\u017e\u00ed z\u00e1kazn\u00edk pouk\u00e1zku rovnaj\u00edc\u00ed se v\u00fd\u0161i zaplacen\u00e9 z\u00e1lohy, po ode\u010dten\u00ed n\u00e1klad\u016f na spr\u00e1vu, kter\u00e1 bude pou\u017eita k dal\u0161\u00ed rezervaci ve stejn\u00e9 struktu\u0159e v b\u011b\u017en\u00e9m roce nebo v dal\u0161\u00edm; pokud ke zru\u0161en\u00ed dojde s m\u00e9n\u011b ne\u017e 5 t\u00fddn\u016f p\u0159edem od data za\u010d\u00e1tku pobytu; vklad bude ztracen bez dal\u0161\u00edch poplatk\u016f; pokud se z\u00e1kazn\u00edk neobjev\u00ed v den napl\u00e1novan\u00fd na za\u010d\u00e1tek pobytu (BEZ ZOBRAZEN\u00cd), ani\u017e by p\u0159edem provedl p\u00edsemnou komunikaci (prost\u0159ednictv\u00edm e-mailu centro@agenziauniverso.it nebo faxem 0039.0421.66049) se z\u00e1kazn\u00edk zavazuje uhradit celkovy pobyt.
\nV p\u0159\u00edpad\u011b prok\u00e1zan\u00e9ho zruseni dovolene (nehoda, nemoc, zru\u0161en\u00ed dovolen\u00e9 atd.) As v\u00fdpov\u011bdn\u00ed lh\u016ftou nejm\u00e9n\u011b 10 dn\u016f predem m\u016f\u017ee z\u00e1kazn\u00edk po\u017e\u00e1dat agenturu o odlo\u017een\u00ed pobytu (nem\u011bn\u00ed jeho trv\u00e1n\u00ed), b\u011bhem t\u00e9ho\u017e roku, v jin\u00e9m byt\u011b k dispozici za\u00fa\u010dtov\u00e1n\u00edm pouze n\u00e1klad\u016f na spr\u00e1vu. Kup\u00f3ny se slevou nelze kombinovat s jin\u00fdmi nab\u00eddkami nebo akcemi a nemus\u00ed b\u00fdt pou\u017eiteln\u00e9 ve v\u0161ech struktur\u00e1ch.[\/vc_toggle][vc_toggle title=”Mohu uzav\u0159\u00edt poji\u0161t\u011bn\u00ed?”]Ano, m\u016f\u017eete si uzav\u0159\u00edt cestovn\u00ed poji\u0161t\u011bn\u00ed online. Poji\u0161\u0165ovac\u00edm partnerem zvolen\u00fdm spole\u010dnost\u00ed Agenzia Universo je Allianz s produktem Booking-Protection. Tuto politiku m\u016f\u017ee host p\u0159\u00edmo stanovit do 24 hodin od rezervace p\u0159\u00edmo na domovsk\u00e9 str\u00e1nce Agenzia Universo.
\nPoji\u0161t\u011bn\u00ed se m\u016f\u017ee t\u00fdkat pouzez alohy www.aga-affiliate.it\/ita\/agenziauniverso1\/<\/a> nebo v p\u0159\u00edpad\u011b \u00fapln\u00e9ho zaplacen\u00ed leasingu zaplacen\u00e9 \u010d\u00e1stky www.aga-affiliate.it\/ita\/agenziauniverso2\/<\/a>[\/vc_toggle][g5plus_space desktop=”100″ tablet=”80″ tablet_portrait=”70″ mobile_landscape=”60″ mobile=”50″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][g5plus_space desktop=”90″ tablet=”70″ tablet_portrait=”60″ mobile_landscape=”50″ mobile=”40″][vc_toggle title=”Jak si mohu rezervovat dovolenou?” el_id=”1480586291680-d560f90e-5d07″]Svou dovolenou si m\u016f\u017eete rezervovat n\u00e1sleduj\u00edc\u00edmi zp\u016fsoby: \u2022 P\u0159\u00edmo online zasl\u00e1n\u00edm \u017e\u00e1dosti prost\u0159ednictv\u00edm na\u0161eho port\u00e1lu www.agenziauniverso.it \u2022 Kontaktov\u00e1n\u00ed na\u0161\u00ed kancel\u00e1\u0159e (+39) 0421 66266 \u2022 P\u0159\u00edmo v na\u0161\u00ed agentu\u0159e se s\u00eddlem v Eraclea Mare (Ve) p\u0159es Marinella n.41 Gps. Zem\u011bpisn\u00e1 \u0161\u00ed\u0159ka N45 \u00b0 32’52,86″ Zem\u011bpisn\u00e1 […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-59126","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Agenzia Universo Vacanze<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.agenziauniverso.it\/cs\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Agenzia Universo Vacanze\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][g5plus_space desktop=”90″ tablet=”70″ tablet_portrait=”60″ mobile_landscape=”50″ mobile=”40″][vc_toggle title=”Jak si mohu rezervovat dovolenou?” el_id=”1480586291680-d560f90e-5d07″]Svou dovolenou si m\u016f\u017eete rezervovat n\u00e1sleduj\u00edc\u00edmi zp\u016fsoby: \u2022 P\u0159\u00edmo online zasl\u00e1n\u00edm \u017e\u00e1dosti prost\u0159ednictv\u00edm na\u0161eho port\u00e1lu www.agenziauniverso.it \u2022 Kontaktov\u00e1n\u00ed na\u0161\u00ed kancel\u00e1\u0159e (+39) 0421 66266 \u2022 P\u0159\u00edmo v na\u0161\u00ed agentu\u0159e se s\u00eddlem v Eraclea Mare (Ve) p\u0159es Marinella n.41 Gps. 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